At Australian Gifts Online our aim is your complete satisfaction. If for any reason you are not satisfied with the goods delivered please contact us immediately.
You can email us at firstname.lastname@example.org
Naturally we offer a 30 day full money back guarantee on all of our products that arrive damaged or faulty. Simply contact us for return delivery details and return the item to us within 30 days of receiving it. We will refund you immediately and cover all postage costs within Australia.
We also understand that without being able to physically see or touch products when you buy online that occasionally the item may be different to what you expected when it arrives. If this is the case please feel free to contact us and we will be happy to arrange an immediate replacement or refund of the product amount for purchases within Australia.
Items returned are required to be in their original packaging and unused. Return shipping for change of mind will be at the buyers expense. Please contact us within 7 days of delivery in this instance.